FAQ

A healthcare advocate is a professional who helps you navigate the medical system, understand your care, and ensure your needs are clearly communicated. We act as your guide, support system, and advocate—so you never feel alone or overwhelmed.

Doctors focus on diagnosing and treating. Case managers often work within a hospital or insurance system.
We work for you—independently—providing personalized, one-on-one support, coordination, and advocacy across all aspects of your care.

No. Elaric Care Navigation Group provides non-clinical advocacy and care coordination. While we bring extensive clinical experience as Registered Nurses, all medical decisions, diagnoses, and treatments remain with your licensed healthcare providers.

We support a wide range of situations, including:

• New or complex diagnoses
• Chronic illness management
• Hospitalizations and post-discharge care
• Coordinating multiple specialists
• Understanding treatment options
• Supporting aging parents or loved ones

Yes. We can join appointments virtually or by phone, helping you ask the right questions, understand recommendations, and ensure nothing is overlooked.

With your permission, yes. We help facilitate clear communication between you and your providers to ensure alignment and continuity of care.

Our services are offered in monthly plans based on dedicated hours of support. Time may include phone calls, care coordination, provider communication, research, appointment support, and documentation. This allows us to tailor support to your specific needs.

You can upgrade your plan at any time or request additional hours based on availability. We’ll always discuss options with you transparently before exceeding your plan.

No. Monthly hours do not roll over. This ensures we can maintain availability and provide high-quality, responsive care for all clients.

Currently, healthcare advocacy services are typically not covered by insurance or Medicare and are privately paid. However, many clients find the value in reduced stress, improved outcomes, and saved time.

Our services are ideal for:

• Individuals navigating complex or overwhelming medical situations
• Families supporting aging or ill loved ones
• Busy professionals who want expert guidance
• Anyone who wants clarity, confidence, and advocacy in their care

We begin with a complimentary consultation to understand your needs, answer your questions, and determine the best level of support for you.